Frequently Asked Questions

Bendrey Bros is a family-run timber merchant based in Bristol, supplying building timber, fencing, decking, landscaping materials, fixings and more for trade and domestic customers. Find answers to some of our most frequently asked questions about visiting our timber yard, ordering products, timber cutting, payments and delivery.

Visiting Bendrey Bros

What are your opening hours?

Our normal opening hours are:

Monday to Friday: 7.00am – 5.00pm
Saturday: 8.00am – 12.00pm
Sunday: Closed

We stay open throughout the day and do not close for lunch.

Are you open on Bank Holidays and over Christmas?

We close for England and Wales Bank Holidays, including Saturdays before a Bank Holiday Monday. We also close over the Christmas and New Year period.

As closure dates can vary, please check our Bank Holiday Shutdowns page for the latest information before visiting.

Where is Bendrey Bros?

You can find our timber yard at:

The Sawmills
Bath Road
Bridgeyate
Warmley
Bristol
BS30 5JW

You can visit us to browse products, discuss a project, place an order or collect materials.

Orders & Product Advice

I’m not sure which products I need for my project. Can you help?

Yes. If you provide some images of what you would like to build along with a rough sketch or measurements, our team can help calculate the materials required and provide a quote.

You can discuss your requirements with us at our Bristol shop, by calling 0117 9674382 or by emailing info@bendreybros.co.uk. Quotations are free and there is no obligation to purchase.

What if I can’t find the product I need on your website?

All of our stocked products are shown on our website, but if you cannot find what you need, please get in touch.

The product may be stocked but difficult to locate. If it is not something we normally stock, we may also be able to source it through one of the suppliers or manufacturers we work with.

Can someone else collect my order for me?

Yes. The person collecting will need to confirm the Sales Order Number, the name associated with the order and roughly what they are collecting.

We recommend giving them a copy of your order confirmation to help avoid any confusion.

Do you offer installation?

No. Bendrey Bros supplies materials but does not provide an installation service.

If you need someone to install the materials for your project, we may be able to recommend one of our regular trade customers.

Timber Cutting & Sawmill Services

Do you offer a timber cutting service?

Yes. Our on-site sawmill provides a bespoke timber cutting service, alongside a range of basic timber machining services.

These include:

• Cutting timber to length
• Cutting timber to width
• Firring strips and angled cuts
• Tilting fillets
• Cutting notches
• Birdsmouth notches for knee rail fencing
• Drilling holes up to 100mm in diameter

Please contact us to discuss your requirements.

Can I buy a part-length or shorter piece of timber?

Full pieces of timber are sold through our website.

If you only need a shorter or part-length piece, please call us or visit our shop. Where practical, we try to be flexible and may have a suitable shorter piece available or a product that can be cut to the size you require.

Delivery

Where does Bendrey Bros deliver?

Our own delivery service covers Bristol, Bath and the surrounding areas.

For locations outside our normal delivery area, we may also be able to offer nationwide parcel or pallet delivery for smaller items, or arrange a private courier or haulier for larger orders.

Please see our Delivery page for local delivery rates or contact us for a quote.

How long does delivery take?

Our typical delivery lead time for in-stock products is 3–5 working days. If you require materials sooner or need delivery on a specific date, please contact us to check availability.

Once your order has been placed, we will contact you to confirm the delivery date.

Can you deliver directly to my customer's address or site?

Yes. We can deliver directly to site.

If you need the materials to be ready when you arrive for a job, we recommend requesting delivery for the day before the project is due to start to help avoid delays.

Can I book a specific delivery time?

We cannot offer timed delivery slots because loading, unloading, traffic and roadworks can all affect delivery times.

Our driver will normally call the provided site contact approximately 30–60 minutes before delivery.

Do I need to help unload my delivery?

Yes. Our delivery service is truck-side, and a suitably fit person should be available to assist the driver with unloading.

For insurance reasons, our drivers cannot carry materials away from the vehicle. If you cannot provide assistance, please contact us beforehand as we can arrange a driver's mate at an additional cost.

Payments & Trade Accounts

What payment methods do you accept?

You can pay by cash when visiting our sales counter, although we do not accept cash on delivery.

We also accept cheques, but payment must clear before the goods can be released. Payments of up to £1,000 can also be taken over the phone, subject to payment fraud checks.

Do you offer trade accounts?

Yes. If you work in a trade that regularly uses building timber, fencing or landscaping products, you may be eligible to open a Bendrey Bros trade account.

You can download an application form from our Trade Account Application page and return the completed form to our trade counter or email it to info@bendreybros.co.uk.

Returns

Can I return unused timber or other products?

Yes. Products can be returned in their original condition within 90 days of the invoice date, provided you have your receipt, order confirmation or sales invoice.

Products that have been cut to size, made to measure or specially ordered cannot normally be returned or exchanged.

Please see our Returns Policy for full details.